Based on the details in the ticket, question or request, will directly drive the priority it is given. Each priority is assigned by the Account Manager once the submission has been reviewed. 

Low - Design Issues, content changes, usability changes, requests etc.

Medium - Errors or Issues occurring that are not directly affecting the submission of applications or parent functions

High - One of the main modules is down and directly affecting the submission of applications, parent functions, or the lottery run.

Urgent- System is down and parents are not able to submit applications 

Note - All tickets will default to low priority and after evaluation by a team member will be reprioritized accordingly.